FAQs: Here you will find a complete guide of the most frequent asked questions our clients make.
Business is bloomin’! Got questions? Find answers here. And if you need any other info, let us know at email@example.com.
Are the roses colored naturally?
Our floriculture experts use a variety of artisanal techniques to achieve an extensive range of colors. These include various dyes, paints and stains, along with natural crossbreeding methods. Our Tinted Collection features many of the artificially curated colors.
If you are interested in purchasing traditional roses that have natural colors only, please reach out to our customer service team at firstname.lastname@example.org or call us 786-206-0183, and we'll be happy to guide you through the natural selections available at Rosaholics.
When should I order?
Our flowers are cut as you order them so they arrive with premium freshness. We offer 3-4 day delivery options on most orders.
We partner with UPS and FedEx to ensure that our flowers are safely delivered in a timely manner. In some cases, delivery is delayed due to extreme weather and unforeseen issues with UPS. Because of this, we strongly suggest selecting a delivery date at least 1 day prior to special events and occasions – just in case an unexpected delay occurs.
Where do you deliver?
We ship nationwide (all 50 states in the USA), to any US zip code and shipping address recognized and serviced by UPS and FedEx within their delivery range (P.O. Boxes, APO/FPOs and some offshore areas, including Puerto Rico and the Virgin Islands, are excluded).
Shipping methods to Hawaii and Alaska are the same as those for continental states, however, deliveries might take longer. Please check with UPS or FedEx and reference your tracking number.
Which days do you do deliveries?
Flowers are delivered on standard business days only (Monday, Tuesday, Wednesday, Thursday and Friday). Deliveries are not made on Saturdays or Sundays.
Since we cut our flowers fresh and send them directly, we do not offer same-day delivery service, though we do have limited next-day delivery options for Preserved Roses.
Please note, most orders require 3-4 business days (Mondays - Fridays, excluding holidays) for delivery. Due to operation processes on the farm, orders that are placed after hours may be updated the following day, pushing delivery back to the next shipment available.
How do I cancel my order?
You can cancel your order at any time. You just need to contact us to email@example.com and we will proceed with your requirement.
Can I do custom color bouquets?
Yes! We have a customized order option that allows you to pick a variety of precise colors. This option is available as part of the Assemble Your Own Box featured product.
Can I receive custom quantities?
We always make an effort to anticipate your business needs, which is why we offer two different bulk box sizes: 100 (as a minimum) roses and 250 roses. If you’d like to order a custom quantity for an event, please contact us at firstname.lastname@example.org.
Do I need a tax ID to access the discounted prices?
No, a tax ID is not necessary. However, you may provide this information if you prefer it to be included on a detailed receipt of your purchase.
If I have a tax ID, can I be exempt from sales tax?
No, all of our orders incur tax fees that must be paid by the company/customer during the checkout process.
What is the maximum quantity of roses I can order at once?
The maximum quantity available on the website is 500 roses of each type of box. However, if you would like to receive a custom quantity that exceeds this limit, please do not hesitate to contact us at email@example.com so we can help you set up the order.
What is the time frame required to do a large custom order (more than 1000 roses)?
We are always pleased to assist with custom orders, but please understand that the quantity available may vary depending on the growing season. In most situations, we can provide order confirmation within 1 business day. However, if there is an unusually high demand for a certain product, it may take up to 3 business days to confirm a large custom order.
How do I pause my standing order?
It’s as easy as you think! Just log in into your account / choose subscriptions / pause my subscription. Or, you can contact us at firstname.lastname@example.org for assistance.
Can I get a sample before ordering?
Yes, we can provide samples (up to 50 roses max) at a discounted price. All other orders will be charged at regular prices.